Testimonials

customer testimonials

What our clients say about us...

Very grateful for your support in this trip. We had an amazing time and felt very looked after by Godfrey and Harshi, from organization of the trip to making sure we were looked after to address any changes when we were there.We are also incredibly grateful for recommending Suresh as the driver to us. He was so kind, flexible and knowledgeable and we felt incredibly blessed to have him with us on this journey.We would be very happy to recommend your services to friends and family travelling to Sri Lanka. Thank you very much for your support.

FAMILY TRISTAN GAFFNEYHappy Customer

We had an amazing trip in Sri Lanka! Godfrey made planning our honeymoon seamless and always had great suggestions and insights on each area and was available to answer any of our questions. Our driver Rathna took care of us the whole trip, he was easy to reach and very punctual and knowledgeable. We learned so much about this beautiful country during our visit and would recommend these services to our family & all friends

Caroline Black & Jake Diamond - USAHappy Customer

Thanks for organizing our trip to Australia so well. Everything was organized nice & perfectly and we didn’t have to worry about calling and rechecking. Definitely recommend them for their excellent service!

Nimalie SilvaHappy Customer

I have travelled across different countries using the services provided by them and I have to say the services provided by them were exceptional. A staff member named Harshani which coordinated my travel itinerary was extremely helpful and punctual. I would definitely recommend UTB Sri Lanka for business and leisure travel services.

Shamil LafirHappy Corporate and Leisure Customer

Amazing experience and service. Very efficient with travel during Covid!

Alefiya AkbarallyHappy Traveller

UTB arranged a flight right in the middle of all the COVID restrictions. They are very efficient and helpful, and it has been a really good experience. Definitely recommend.

Heba HusainHappy Traveller

i need to thank Marshish and his team at UTB for an excellent service they provided in getting me across to Sydney on the 28th. of August amidst all odds when i was badly let down by another travel agent. Very professional service and most importantly during this crisis time especially travelling overseas, Their communication and professionalism definitely deserves a 5 star from my point of view. I will highly recommend their service to anyone planning your travel. Thanks aga… See more

Srikandakumar SivalingamHappy Traveller

Great service, highly recommended! Booked our flight tickets to Vancouver through them in September 2022. UTB managed to find the best rates that no other company could match. Harshani was super supportive and patient regarding seat reservations especially with multiple back to back changes. She was always available and highly approachable whenever we had queries/clarifications regarding our trip prior to our travel date.They make sure your trip is smooth and comfortable in every way possible. Awesome experience!

Janmi Perera Happy Traveller

We had a fantastic experience in Dubai. Thank u Mashish and team for handling everything including our wake up call!!🙏 the whole tour was so exciting and all the local site seeing and tourist attractions were taken care of. The drivers who picked us up were courteous helpful and punctual. I would recommend Utb travels definitely to my friends. Looking forward to our next trip 🐫

Deenu HundlaniHappy Traveller

Great service provided by UTB . Mr Fulail got me a very competitive rate during peak season travel. I found him to be very efficient, and a pleasure to deal with. Will definitely use them again!

Rekha PiramanayagamHappy Traveller

I had a great and supportive service from UTB to book tickets easily and to my favour of travel.. further facilitated for PCR to a reasonal price.. Thank you UTB staff and specially Thank you again Mr. Mashish.

T Nisansala MadurangaHappy Traveller

Thank you for your excellent service especially the turn around time and being available 24/7!And you found a bargain for me!

Hiran HewavisentiHappy Traveller

I am Revd Nihal Fernando, present Headmaster of S.Thomas Preparatory School at Kollupitiya, Colombo 03. I approached UTB to prepare all the documents required for Schengen visas for my family to go to Sweden & Finland in August 2023. Mr.Mashish Hamid and Mr. Azeez attached to UTB handle it very professionally. They managed to get an appointment at the VFS centre in Colombo and attended to all the air tickets. We obtained our visas due to their efficiency in handling affairs pertaining to overseas travel . Oue family owe our gratitude to Mr. Mashish Hamid, the chairman of the Universal Travel Bureau. Fr.Nihal Fernando Headmaster S.Thomas ' Preparatory School Colombo 03.

Fr.Nihal FernandoHappy Traveller

I've had the best service from Harshi at UTB.I will be going with UTB for all my travel needs

Kavitha AilvaHappy Traveller

I very recently started to work with UTB as my travel agent, after many years of working with many other travel agents. I experanced the defence. UTB is a very efficient travel agent, fast and efficient service, they attend to Visa, insurance and they follow up with you while you are overseas. I can recommend UTB to anyone who is seeking travel assistance.

Charles DiasHappy Traveller

From the purchase of tickets, wheelchair, PCR to visas UTB handled it efficiently. They went an extra mile by printing all forms and visas that we needed. Mashish was very professional, shared all relevant informations and details. I will recommend UTB and will be a return client.

Ajwad SharizHappy Traveller

Amazing tour to dubai organised.. well done Mashish n team. Definitely more trips with your company. Keep up the good work

Tanvi Deenu Daryanani Happy Traveller

Would like to thank Mashish and the UTB team for a super service extended during our travel process. All the very best UTB for all future endeavors!

Nalin GoonewardenaHappy Traveller

Had a very good experience with UTB. Good rates. Cover all bases, so no issues with travel. Thanks.

Shamima Moiz Najmudeen Happy Traveller

I’ve been using Mashish and his company UTB Sri Lanka’s services for several years now and I find them to be extremely efficient and supportive in their service. Their rates compare favorably with other agencies and also with online booking websites. Coupled with that is the excellent communication and speed of response from Mashish and his team. Highly recommended.

Yudhish OmprasadhamHappy Traveller

Very Good and friendly people because of them we could come to Canada so happy I rate them 5 ⭐

Ganga HaputhantrigeHappy Customer

I wanted to take a moment to express my heartfelt gratitude for the exceptional service you provided during the planning and execution of my journey to the Bahamas.From the initial consultation to the final details, you displayed a level of professionalism and knowledge that instilled confidence in me. Your attention to detail, responsiveness to my queries were commendable. I felt well-supported throughout the entire process.I would not hesitate to recommend your services to friends, family, and colleagues looking for a top-notch travel agent. Thank you once again for your outstanding assistance. Your expertise and commitment to providing outstanding service have truly set you apart in the travel industry. Wishing you continued success in your endeavours.

Sampath ThilakarathnaHappy customer

Good service and hospitality. Very helpful kind and professional. Thx, UTB Let’s meet again soon 🇨🇦 and 🇺🇸

Ansar JamaldeenCEO

I have been travelling with UTB for several years and I've always been impressed with Mashish and his Team for their expertise in handling both my ticketing and Visas. Thank you ever so much as always to the team at UTB to C, A, U & Mashish for all your assistance and help and wishing you all the very best for the journey ahead. I would recommend that UTB is an amazing Travel Agency if you're booking your holidays, that they will help bridge your destinations hassle free.Bon Voyage and stay safe always."The One & Only Clickmeister" Angelo

Angelo Clickmeister SamarawickremaHappy Customer

One of the best travel companies that I have had the pleasure of dealing with. Mr Fulail who handled my ticketing requirement was very efficient and we got the dubai visa at express speed.The aftercare was also great as Mr Fulail constantly sent us updates all the way from departure to arrival.I recommend UTB Sri Lanka to all those who which to have a hassle free and enjoyable experience

Rehan JayawickremeHappy customer

Fantastic service, the whole booking process was easy and hassle free. Very satisfied with the level of professionalism. Thank you so much for the pleasant overall experience!

Naz AliHappy customer

My husband Hussain Akbarally and I would like to thank you UTB Sri Lanka and Mr. Mashish Hamid for all your efforts and travel information, you really exceeded our expectations in planning our trip especially during these tough times of travel due to the pandemic, we were very nervous. However, you were able to solve any roadblock and truly make us have a wonderful experience. Not only was UTB Sri Lanka professional, but also extremely well informed with all the new rules and regulations enforced at this time and Mr. Mashish was able to efficiently deal with all travel issues even when they occured at last minute. I will definitely be using your services again for travel and highly recommend anyone else to use UTB Sri Lanka for any overseas travel and vacation planning. Thank you once again! The aftercare was also great as Mr Fulail constantly sent us updates all the way from departure to arrival.I recommend UTB Sri Lanka to all those who which to have a hassle free and enjoyable experience

Zara MandviwallaHappy customer

Excellent service and follow up. Very efficient.

Juzar AdamalyHappy customer

So a friend recommended UTB to me. From the very minute I contacted Mr Mashish, he was on the ball. Within the hour, I received a quote for our tickets. Mashish & his team - Harshini & Rajeevan are not only extremely professional but very helpful too. Once your ticket is processed, everything is taken care of. A group chat gets set up to help with all the your questions & doubts regarding travelling during this Pandemics. All answered immediately. Even to the point where your PCR tests are booked for you and results emailed too. So far, the first leg of my journey has been a breeze. Even after departing, the team is in touch with me to check that all had gone well & there were no issues. I am extremely impressed by the amazing service & would highly recommend UTB to anyone planning to travel overseas.

Kim ShamdasaniHappy customer

Friend.. Brother.. and one of the best tour operators in town .. handled my event group to Dubai ..airline, hotel, PCRs and all the sudden changes and changes .. managed all very well .. took care of my group of 50 exporters .. highly recommended ...

Shiham MarikarHappy customer

@Mashish.., on behalf of HDDES & D'las I would like to thank you for your remarkable service that was given to us from the time we arrived and till we left Dubai.It was very professional with timely updates which made it soo easy for us. Thank you once again n good luck to u n ur team 👍

Shiraz SamsudeenHappy customer

A great service by Mr. Mashish and team for the smooth vacation of my guests. The deals are also very good. It was very professional with timely updates which made it soo easy for us. Thank you once again n good luck to u n ur team 👍

Yash BansalHappy customer

Mashish and the team were very fast and efficient in response to any of my questions and updates on my travel schedule/info. Was thankful being able to book everything with Mashish.. great service. I will most definitely using UTB for my next holiday. Booking again for sure. Thank you so much for all your help.

Karisma KundanmalHappy customer

UTB was excellent in helping plan my recent trip, along with assisting with our endless PCR tests, etc. They went above and beyond to make sure everything ran seamlessly. Huge thank you to Harshi and Mashish! Looking forward to working with you again soon.

Deandra GomesHappy customer

Dear Mashish and team, thank you very much for all the help in organizing my trip to USA. Excellent and efficient service. Will definitely recommend UTB to family & friends.

Bina MohinaniHappy customer

Fantastic service for organizing for a group of 12 pax to Istanbul. We were given the best rate as the current Dollar crisis has increased all airline tickets due to some Airlines were pulling out of frequencies to Colombo.Also, one of the pax in our group had a medical emergency and needed a wheelchair on our return. Thanks to Mashish, it was organized and pax came safely to Colombo.A big thank you for Mashish and the team.

Ranesh JayagodaHappy customer

Thank you Mashish and UTB Team for giving us a wonderful tour in Dubai. Would look forward to working with you on more holidays.